Shipping policy

NEW ZEALAND DELIVERY

FOR DELIVERY OF ORDERS WITHIN NEW ZEALAND, EXCLUDING BOATS AND OVERSIZED ITEMS:

  • Orders NZ$200 and over (excluding kayaks and paddles) qualify for free shipping using a standard signature‑required service.
  • Orders under NZ$200 are charged a flat fee of NZ$10, shipped using a standard signature‑required service.
  • No rural surcharge — rural delivery costs the same as standard delivery.
  • Allow 1–2 business days for standard South Island delivery and 2–3 business days for the North Island.
  • For rural addresses and PO boxes, please allow an additional 2 business days.
  • Once your order has been dispatched, you will receive a Shipment Notification Email with tracking information. After your order has left our store, delivery timeframes are determined by the courier. Please check your tracking link and contact the courier directly if your parcel has not arrived when expected.

Paddle Shipping (NZ)

  • Shipping within New Zealand is NZ$30 for 2‑piece and 4‑piece paddles, and POA for 1‑piece paddles due to oversized freight requirements.
  • You may pick up your paddle from our Christchurch location free of charge.

Boats and oversized Shipping (NZ)

  • Kayaks are not included in free shipping.
  • If you cannot pick up your kayak in Christchurch, please contact us for a location‑specific shipping quote.
  • Kayak freight is calculated separately after purchase and offered at the best available rate at the time.

Order Processing (1–2 Business Days)

  • We aim to process all orders within 1 business day.
  • Orders are normally onboard the courier within 2 business days.
  • During peak periods (holidays, sale events), please allow an extra day for processing.

Delivery Timeframes (1–5 Days NZ)

  • Orders ship via GoSweetSpot, using NZ Post, Aramex, or other partner couriers.
  • Most orders ship from our Christchurch HQ. If stock is unavailable at our Christchurch location, your order may ship directly from one of our brand partners.
  • Please allow up to 7 business days for delivery within New Zealand.

ORDER TRACKING

Once your order has been dispatched, you will receive a Shipment Notification Email containing a tracking link you can use to follow your parcel’s journey. If you have not received a confirmation email within 24 hours, please check your junk/spam folder, as courier notifications occasionally land there.

WHERE IS MY ORDER?

Your Shipment Notification Email includes a direct link to your tracking details. You can use this link to:

  • See the current location of your parcel
  • Contact the courier company directly
  • Check estimated delivery time

If you have not received your shipping confirmation within 24 hours, please check your junk folder — sometimes courier emails end up there.

 

INSTORE PICK UP / CLICK & COLLECT

  • We offer an in‑store pick‑up service during our Saturday morning hours or by appointment.
  • This service is contactless — please order online and select Pick‑Up at checkout.
  • You will be notified when your order is ready for collection.
  • Collections take place at 30 Gresford Street, Edgeware, Christchurch during opening hours or by appointment.

INTERNATIONAL DELIVERY

We currently ship internationally to Australia only.

SHIPPING RATES

  • Orders NZ$500 and over (excluding kayaks and paddles) qualify for FREE shipping.
  • Orders under NZ$500 incur a NZ$35 shipping fee.
  • Paddle shipping to Australia incurs:
    • NZ$125 for 2‑piece and 4‑piece paddles
    • NZ$195 for 1‑piece paddles 

DELIVERY TIMEFRAMES & TRACKING

  • International delivery ranges from 5 business days to 3 weeks, depending on location and courier capacity.
  • Once dispatched, you will receive an email with tracking information.
  • International orders do not include signature confirmation.

CUSTOMS RESTRICTIONS

Please ensure that any items you purchase comply with Australian customs regulations. Certain products may be prohibited or restricted, and customs authorities may confiscate non‑compliant items at your cost.

GST FOR INTERNATIONAL ORDERS

  • New Zealand GST is not charged on international orders.
  • The price displayed on the website is the final price, regardless of destination.

BOATS & OVERSIZED ITEMS

Boat shipping is excluded at checkout. After purchase, our team will calculate the best available freight rate and contact you with a quote. We work with multiple carriers to secure the most reliable and cost‑effective option.