Privacy policy

Last updated: 27 September 2026

Flying Dutchman (“we”, “us”, “our”) operates this website and online store. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, or interact with us.

By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.

SECTION 1 - WHAT PERSONAL INFORMATION WE COLLECT

We collect personal information that is reasonably necessary for providing our products and services. This may include the following types of information:

  • Contact details — name, email address, phone number, billing and shipping address
  • Order and transaction details — items purchased, returns, exchanges
  • Payment information — processed securely by Shopify and payment providers
  • Device and usage information — IP address, browser type, pages viewed, cookies
  • Communications — messages or enquiries sent to us

This site is intended for individuals who are the age of majority in their place of residence. By using the site, you confirm that you meet this requirement or that you have provided consent for any minor dependents to use the site.

SECTION 2 - HOW WE COLLECT PERSONAL INFORMATION

We collect information:

  • Directly from you when you place an order, create an account, or contact us
  • Automatically through cookies and analytics tools when you browse our site
  • From Service providers such as Shopify, payment processors, couriers
  • From third‑party marketing tools if you opt in to receive marketing

SECTION 3 - HOW WE USE YOUR PERSONAL INFORMATION

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Manage your account
  • Improve our website and Services
  • Send marketing communications (if you opt in)
  • Prevent fraud and maintain security
  • Comply with legal obligations

You may opt out of marketing emails at any time using the unsubscribe link.

SECTION 4 - DISCLOSURE OF PERSONAL INFORMATION

We may share your information with:

  • Shopify, who hosts our store and processes data to operate the platform
  • Payment providers (e.g., credit card processors)
  • Couriers and logistics partners to deliver your order
  • Email and marketing service providers
  • Professional service providers (e.g., IT, analytics, website support)

We do not sell your personal information.

SECTION 5 - COOKIES AND TRACKING

We use cookies and similar technologies to:

  • Improve your browsing experience
  • Remember your preferences
  • Understand website traffic and usage
  • Support basic Shopify functionality

You can control cookies through your browser settings.

SECTION 6 - INTERNATIONAL TRANSFERS

Because our store is hosted on Shopify, your personal information may be processed in other countries (including Australia, Canada, the United States, and others).

Where required, Shopify uses appropriate safeguards to protect your information. More details: https://www.shopify.com/legal/privacy

SECTION 7 - YOUR RIGHTS (NZ & AU)

Under the New Zealand Privacy Act 2020 and the Australian Privacy Principles (APPs), you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate information

If you are a resident of the European Union or the United Kingdom, you also have rights under the GDPR, including the right to request access, correction, updating, or deletion of your personal information. You may contact us at any time to exercise these rights.

For European customers, we process your personal information to fulfil orders and contracts made through our website, and to support our legitimate business interests such as improving our services. Please note that your information may be transferred outside Europe, including to New Zealand, Australia, Canada, and the United States, as part of our use of Shopify and other service providers. We follow reasonable best‑practice measures to protect your information during these transfers.

To exercise any of your rights, please contact us using the details below.

SECTION 8 - SECURITY AND RETENTION

We take reasonable steps to protect your personal information. No system is completely secure, but we use industry‑standard safeguards.

We retain personal information only as long as necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes

SECTION 9 - COMPLAINTS

If you have concerns about how your personal information has been handled, please contact us.

If you are in New Zealand, you may also contact: Office of the Privacy Commissioner — https://privacy.org.nz

If you are in Australia, you may contact: Office of the Australian Information Commissioner (OAIC) — https://www.oaic.gov.au

SECTION 10 - CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time, and the “Last updated” date will reflect the most recent changes. We reserve the right to modify this Privacy Policy at any time, so please review it periodically. Any changes or clarifications will take effect immediately once posted on our website. If we make material changes, we will note the update here so you remain informed about what information we collect, how we use it, and when we may disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 11 - CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@flyingdutchman.co.nz or by mail using the details provided below:

Flying Dutchman Ltd, 30 Gresford Street, Edgeware, Christchurch 8013, New Zealand.